PS: Your 'order ID' is your order number eg: 'SWS1234'
Find your order and Create the return/exchange in the form below:
We handle everything.
- -Simply print the collection waybill we email to you.
- -Your new exchange order or refund will follow, and you will be updated by emails along the way.
- -If you would like to follow up with the courier for collection timing (after you have your waybill from us), please call them directly.
- 'The Courier Guy 0861202303' and give them your collection waybill (sent to you by email)
- Please note, if you have requested an exchange and the item is sold out, you will automatically be sent a gift voucher to shop for an item of your choice.
- For refunds: We only process a refund once good are received by our DC and evaluated. Manual EFTs are done the first Friday after the goods are received back
Manual EFT maximum 7 days after goods are returned. Refunds done the first Friday after goods are received back
- Gift voucher: Within 1 day after goods are returned (during work hours)
- Ozow bank transfer: Normally 7-10 days after goods are returned.
- Payfast account: Normally takes a max of 10 days after goods are returned (due to bank card delays)
- Zapper- Manual EFT maximum 7 days after goods are returned
- PayJust Now and all other methods of payment- Manual EFT maximum 7 days after goods are returned. Refunds done the first Friday after goods are received back