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Free Shipping over R700, free returns

Mon-Fri: 9-4pm

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Create return/exchange

PS: Your 'order ID' is your order number eg: 'SWS1234'
Find your order and Create the return/exchange in the form below:
returns procedure
We handle everything.
  • -Simply print the collection waybill we email to you.
  • -Your new exchange order or refund will follow, and you will be updated by emails along the way.
  • -If you would like to follow up with the courier for collection timing (after you have your waybill from us), please call them directly.
  • 'The Courier Guy 0861202303' and give them your collection waybill (sent to you by email)
  • Please note, if you have requested an exchange and the item is sold out, you will automatically be sent a gift voucher to shop for an item of your choice.
  • For refunds: We only process a refund once good are received by our DC and evaluated.
  • Transaction processing time:
    • ​Gift voucher: Within 1 day (during work hours)
    • Ozow & EFT:  Normally 5 days.
    • Payfast account:  Normally takes a max of 10 days (due to bank card delays)
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