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Free Shipping over R700, free returns

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International shipping

DHL Express Shipping option:

This is the fastest shipping option available to any destination. 

Simple and convenient.

Cost: Calculated on checkout

Transit time: Delivery is to your door in 3-7 days

  

Duties:

Duties must be paid at the destination country. It is not included in our pricing

International Returns Policy:

We try our best to ensure your full satisfaction, but, if for any reason whatsoever you are unhappy with your items, you have the right to return your purchase for a full refund. 

Please note: We don't offer free international returns, we do however have a hassle free returns portal. All you need is the email used to place your order and the unique order number and you can log your own return.

To return the items to us:

  • Login to create an exchange (link is in the footer of the website)
  • Place the product inside a robust shipping bag and then post or express it back to us.
  • Enclose the original invoice and track the parcel
  • Include instructions that you wish us to complete, i.e. full refund or exchange for particular item.
  • Exchange or refund will be done within 7 days of receiving the item

Underwear are non returnable due to hygiene reasons. 

When returning items we require that your items must be unused and in the same condition that you received them. They must also be in the original packaging with all tags attached. 

If there is no information inside your parcel we cannot guarantee that your return will be dealt with.

If you have not tracked your parcel back to ourselves we cannot accept any liability for it. 

Refunds

If item fits the refund criteria, then your refund will be processed, and a refund will automatically be applied.

Please allow up to 12 days from the date you returned the item, for any money to be returned to the account the purchase was made from.

Exchanges

We have 2 options for exchanges:

  1. Keep the first item, and contact us for a at cost discount code and place a new order
  2. Return the item to us at your cost (post is the cheapest), and we will send you the new item as soon as we receive the item.
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